Support desk
Most requests here are small and specific: a thread filed under the wrong variety, a cutting swap posted twice, a regional cutting date that no longer matches what you see in the field. Tell us the thread link, your region, and the variety involved, and the desk can move on it without a round of clarifying messages.
Account access, profile updates, and notification settings for beetle reports or frost warnings are handled the same way. If a post reads like promotion rather than field experience, report it and we will review it against the community rules.
Sign-in trouble, changed email, display name, or turning regional cutting-date alerts on and off.
Reply within one working day.
Misplaced variety discussions, duplicate cutting-swap posts, or a distillation question that belongs in another section.
Reply within two working days.
Uploads that need a location, a date, or a row reference before other growers can read them properly.
Reply within two working days.
Fixing a regional report, flagging spam, or raising content that conflicts with the forum's field-only focus.
Reviewed within three working days.
Reach the desk directly
Support desk
Most questions that reach the support desk are small and specific: a login that stopped working, a photo upload that lost its field context, a cutting-swap post sitting in the wrong section. Tell us what you were trying to do and where it happened, and we can usually sort it out in one pass.
Password resets, email changes, notification settings for regional cutting dates, and profile updates. If you follow a specific zone or the lavender beetle reports, mention which one so we can check the right subscription.
Misplaced variety discussions, duplicate threads, or a distillation question that belongs in another section. Send the thread link and we will move or merge it rather than delete the replies people already wrote.
Uploads that need clearer context, or a regional report with a wrong cutting date. Add the region and the variety involved so the correction is accurate for everyone reading that thread later.
Promotion that has nothing to do with growing lavender, or content that conflicts with the forum's focus. The desk keeps the space on cultivation, harvest, and exchange, not on unrelated offers.
A short note with the right details saves a round trip. We read every message, but we cannot act on a report we cannot locate.
Write to info@lavenderflowerfarm.com or call +54 9 11 2119 9619. If you prefer to keep it in the community, the contact page lists the other ways to reach the moderation team.
Short answers about accounts, moderation, and how to get a thread moved or corrected. If your case is not covered here, the desk reads every message.
Still stuck after reading? Send the details through the contact page, or check the resources section for posting formats.